¶Billing & Plans

Billing is managed per organization, from the Billing tab on the organization page (/dashboard/billing) and the related billing pages. This guide describes how plans, usage, and invoices work in the dashboard.

¶Plans

Open Plans (/dashboard/organizations/billing/plans) to compare the available plans and what each includes. Plans differ by:

• Limits — such as the number of projects, members, API calls, and storage.
• Features — higher tiers unlock capabilities like custom roles, longer audit-log retention, and other team/enterprise features.

Choosing or changing a plan updates what your organization is allowed to do.

¶Subscription

From the Billing tab you manage your subscription — subscribing to a plan and changing plans. Billing is provider-agnostic: DotEnv routes payment through a billing abstraction, so the exact payment experience may vary. In addition to standard payment, wire transfer is supported:

• Wire transfer instructions (/organizations/{organization}/billing/wire-transfer) explain how to pay by bank transfer.

¶Usage and limits

Track how much of your plan you're using on the usage page (/organizations/{organization}/billing/usage). Your plan defines hard caps and metered limits, and the dashboard shows your current consumption against them — for example projects used vs. allowed, members, API calls, and storage.

¶Overage warnings and lock behavior

As you approach or exceed your plan limits, DotEnv handles it gracefully rather than abruptly:

• Soft overage warnings — you'll be warned (in the dashboard and, depending on your preferences, by email) as you near or pass a limit, so you can upgrade or reduce usage.
• Hard limits — some limits are firm caps. For example, when the member cap is reached, you can't add more members until you upgrade or remove some. Likewise, you'll be prompted to upgrade if you try to create a project beyond your project limit.
• Hard lock + grace period — if the account falls out of good standing (for example a billing problem or sustained overage), the organization can enter a restricted state. You're given a grace period to resolve it. If it isn't resolved, the organization is locked and you're routed to a status page (/organization/locked, /organization/suspended, or /organization/cancelled) explaining what to do.

Keep billing notifications enabled so you see these warnings early. See Notifications & Activity.

¶Invoices and transactions

• Invoices (/dashboard/organizations/billing/invoices) lists your invoices. You can download any invoice for your records.
• Transaction history (/organizations/{organization}/billing/transactions) shows your billing transactions.

¶Who can manage billing

Billing actions require appropriate permissions. Assign the Billing Manager role to people who should handle payments and subscriptions without giving them broader administrative access. See Teams & Members.